Skip to main content

Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

Sometimes, you need to charge a customer outside of standard online payments and recurring subscription invoices. In these cases, you have two options:
  • Create and issue a one-off invoice for the customer to pay
  • Create a one-off payment to immediately charge the customer’s card or record an externally received payment.

​
Create a one-off payment

Follow these steps to create and process a one-off payment:
  1. Go to the Billing > Transactions page > press Create payment top right.
  2. Select the necessary customer.
  3. Enter the payment details:
    • Description — the product or service you are charging for.
    • Quantity — how many units of the service/product.
    • Unit price — the price per unit.
    • Currency — leave the default location currency or select an alternative currency.
    • Tax rate — leave the default location tax percentage or enter a custom tax rate.
    • Payment method — choose the customer’s saved payment method, or select “External” if you’ve already received the money via another method (like cash) and just need to record the transaction.
  4. Enter the customer’s billing details, if they haven’t yet. Billing details fields appear depending on the “Require billing details” setting.
  5. Confirm the payment.

​
How creating one-off payments works

Once you create a one-off payment:
  1. A transaction is immediately created for the payment in the customer’s profile under Transactions, and the invoice for a one-off payment is created and can be found on the Invoices page.
    • If you selected a customer’s card, the charge will be initiated to that card, and you can check its status on the transaction (whether it succeeded or failed).
    • If you selected “External” as the payment method, the transaction will be recorded as an external payment.
  2. The payment will appear in Analytics with the “Custom” type, allowing you to track these specific charges.

​
Best practices

A one-off payment can be especially useful when:
  1. A customer’s payment was disputed, and you need to re-charge them.
  2. An immediate payment is required for an urgent, last-minute service or an upgrade.
  3. A small, ad-hoc charge is needed for a service or product not covered by standard invoicing (e.g., a minor administrative fee, or a supplemental service).