Pay with invoice

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The “Pay with invoice” option allows customers to complete bookings or purchases without paying immediately. Instead, charges are collected and billed later via invoice. For companies, this makes it easy to consolidate all team expenses into a single company invoice.

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Enable “Pay with invoice”

1. Go to Customers > “Members” or “Nonmembers” tab.
2. Open a user or company profile > in the right-hand panel, find “Payment methods”.
3. Click (...) > Edit next to “Company invoice” or “Personal invoice”.
   • For an individual customer, select the services for which they can pay by personal invoice.
   • For a company, choose who can pay by company invoice for each service:
     • None — paying with an invoice is unavailable for this service.
     • Company managers — only managers of the company can pay by company invoice, while members cannot.
     • Company members — both company managers and members can pay by company invoice for the selected service.

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Configure how payments with invoice are billed

For nonmembers or members without a subscription, all payments by invoice are saved as pending invoice items and must be invoiced manually by an administrator when needed. For members with subscriptions, you can choose how payments by invoice are billed:

1. Open the customer’s profile.
2. Open their subscription.
3. Manage the “Add to subscription invoices” toggle in the right-hand panel.

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Add to subscription invoices

When “Add to subscription invoices” is enabled, payments by invoice are consolidated into the customer’s subscription invoices.

• Bookings for dates within the current subscription period, as well as other purchases (event tickets, shop products, credit packages), are added directly to the upcoming invoice.
• Bookings for future dates are added to future subscription invoices issued after the booking takes place.

The consolidated invoice includes the subscription products and all additional purchases. This option is ideal for customers who want one combined invoice per billing cycle.

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Bill separately

When “Add to subscription invoices” is disabled, payments by invoice remain as “Pending invoice items” for administrators to bill manually in a separate invoice.

• Pending invoice items are not invoiced automatically.
• You must issue an invoice with them manually at the necessary time.

This is useful when you need to separate invoices for subscription and other one-off purchases.

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How “Pay with invoice” works

To make a booking or purchase with “Invoice”, customers:

1. Select the service they want to purchase.
2. Choose “Personal invoice” or “Company invoice” as the payment method.

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Book for customers with the “Invoice” payment method

As an administrator, you can create a booking on behalf of any customer and select the “Invoice” payment method to bill them.

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Create a booking with “Invoice” payment method

1. Go to Resources > Rooms, Desks, Parking, or Equipment.
2. Select the necessary resource.
3. Fill out the booking details.
4. Find the customer in the “Booker” dropdown. If booking for a brand-new customer with no prior bookings or purchases, select New nonmember in the “Booker” dropdown and enter their details. A nonmember profile will be created automatically.
5. In the “Payment” section, select the “Personal invoice” or “Company invoice” > press Book.
6. If this is a booking for a member with a subscription and “Add to subscription invoices” enabled, that’s it. The booking will be automatically added to the appropriate invoice.
7. If this is a booking for: The payment is created as a “Pending invoice item” in the customer’s profile.
   • Member with “Add to subscription invoices” disabled
   • Member without subscription
   • Nonmember,

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Manage pending invoice items

1. Go to the customer’s profile.
2. If needed, add the customer’s billing details on the right-hand panel to appear on the invoice and receipt.
3. Locate the “Pending invoice items” section.
   • For a one-time booking, create and issue the invoice immediately.
   • For regular customers, you can issue a consolidated invoice with all pending items immediately, or when needed (e.g., monthly). They accumulate here until you issue an invoice.
   • Once items are accumulated, they cannot be split into separate invoices. You can issue only one invoice containing all pending items.
4. Click Create invoice under the “Pending invoice items” section to generate a draft invoice.
5. If necessary, edit it before issuing.
6. Press Issue to send the invoice to the customer for payment, or Issue and charge to charge the customer immediately if they have a payment method on file.

FAQs

Can a user book multiple dates with one payment?

While users can’t directly select several dates and book them with one payment, it is possible to include multiple bookings on a consolidated invoice:

1. Enable “Pay with invoice” for the relevant service in the customer’s profile.
2. The customer can then make multiple bookings using the “Invoice” payment method, and these will be added to the invoice rather than requiring immediate, separate payments for each.

Alternatively, as an administrator, make multiple bookings for the customer and choose the “Invoice” payment method.

Can I purchase an event ticket for a customer and bill it with the 'Invoice' payment method?

No, currently, administrators can only make bookings on behalf of customers and select the “Invoice” payment method.

How to book and issue an invoice for a nonmember company?

It is not possible to add a company as a standalone nonmember entity; nonmember profiles are created as individuals. However, you can add the company manager as an individual nonmember. To do so:

1. Go to the Customers page > press the menu (…) top tight > Add nonmember.
2. Enter their company billing details in their profile.

When creating a booking for this nonmember, select the “Personal invoice” in the “Payment” section. The system will then automatically generate the invoice using the company details you provided.