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Our team takes complete care of publishing and maintaining your member mobile apps, and to do so, we require uninterrupted access to your Apple Developer account. To provide this, the Apple Developer account’s owner must have an active Apple Developer membership, regularly accept Apple Developer agreements, and take care of other options described below.

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Apple Developer Membership

If you pay for the Apple Developer account, ensure Apple can charge the annual membership fee successfully. You don’t need to pay fees if your organization is a qualifying nonprofit.
Until you reinstate your Apple Developer membership, we are unable to update your mobile apps, and the iOS app is removed from App Store.

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Apple Developer License Agreement

Sometimes Apple updates their legal agreements and the account owner must accept it to continue publishing app updates. Follow Apple’s guidelines to accept the new agreement.
Until you accept Apple’s new license agreement, we cannot publish new versions of your mobile apps. This is a restriction from the Apple side.
If you miss the mobile release due to expired Apple Developer or pending license agreement, your mobile apps will be updated with the following mobile release.

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Digital Services Act Compliance

Apple requires developers to provide trader status for submitting new apps or app updates for distribution in the European Union. To comply with the Digital Services Act, every Apple Developer account must have the trader status submitted. Follow these steps to complete the compliance requirements: ​
  1. Go to the Business section in your Apple Developer account.
  2. Press “Complete Compliance Requirements” at the top > choose your trader status and proceed with the following steps on the screen.
Refer to Apple’s documentation to learn what a trader is and decide which trader status to provide.

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Privacy Policy & Terms of Use

Apple and Google require your apps to have valid Privacy policy and Terms of use. To successfully publish your branded mobile apps, these two pages must contain valid information.

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Troubleshoot issues with access to member mobile app

If you’re experiencing issues accessing the member mobile app, follow these steps to troubleshoot and identify the problem:
You may be experiencing issues accessing the member mobile app due to a poor internet connection. To resolve this, we recommend reconnecting to Wi-Fi on your device.
If you cannot find the member mobile app in the App Store or Google Play, it could be due to several reasons:
  • App Store/Play Store issues: There may be a temporary issue with the App Store or Google Play. Try refreshing the store or checking for updates.
  • The app is not yet published: The app may not have been published yet or could have been removed.
  • Correct search: Ensure you’re using the correct app name when searching. A typo or incorrect search term can prevent the app from appearing.
  • Device compatibility: The app may not be compatible with your device’s operating system version.
If you see the message that the member mobile app is outdated, there could be a few reasons for this:
  • The new version of the member mobile app is available to install. Check the App Store or Google Play for updates, or simply click on the Update button.
  • If you cannot access the iOS member mobile app, make sure you follow all the required steps to maintain the member mobile app.
If your subscription with Spacebring has been suspended, you will see the “Service unavailable. Please contact the administrator for assistance” message when accessing the member web portal and mobile app.According to our terms of use, the suspension occurs automatically if a payment is not received within the grace period of 7 days after the invoice issuance.
Due to the automated nature of Spacebring subscriptions, we are unable to manually adjust suspensions resulting from non-payment within the 7-day grace period.
To unsuspend and regain access to the member mobile app, the owner needs to complete the outstanding payment with Spacebring.
If your subscription with Spacebring was canceled, the member mobile app will be unpublished, as well as access to the web app will be restricted on the subscription cancellation date.
FAQs
If you received an email from Apple stating that your app was rejected, please be sure that our team is already aware of this and is resolving it with the Apple Team. Once it’s resolved, our team will contact you. Based on our experience, there could be multiple reasons behind the rejection, ranging from a not working privacy policy link to a simple mistake made by Apple. Rest assured that we are constantly tracking it and will resubmit your app to Apple within the next 24-48 hours.
If you notice both the “Paid Apps Agreement” and the “Free Apps Agreement” in your Apple Developer Account, please reach out to Apple Support regarding the “Paid Apps Agreement” to get the most accurate instructions. To publish your mobile apps, follow all the prompts outlined in this article.
Spacebring operates independently from Apple Developer and all other integrated third-party services. As such, we do not have visibility into their pricing, fees, or service details. For information on the Apple Developer membership fee and any associated charges, please contact the Apple Developer team directly.Spacebring does not charge any additional fees for integrating with other services. Your only consideration is whether the integration with your preferred product is available on your current Spacebring plan. You can review all plan details here: https://www.spacebring.com/pricing.
If you receive an email from Apple about your Distribution Certificate no longer being valid, please rest assured that our team handles generating these certificates. We receive these notifications too, and there’s no action required from your side.