Orders

Administrators can track order revenue and manage orders by modifying their status and conducting a search for them. When the order is created, it appears on the Service > Shop page > “Orders” panel.

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Manage orders

Once a customer orders a product, administrators access the order to view the order details page:

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Change order status

Only administrators can change order status. To change the status of an order, follow these steps:

1. Go to Service > Shop page > “Orders” tab.
2. Click on the “Status” icon next to the necessary order and choose the appropriate status from the dropdown list.

Users who make an order receive a push notification when their order status is changed.

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Search for the order

For efficient order management, you can easily find a particular order by filtering it by its status, category, and user on the Service > Shop page > “Orders” panel.

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Cancel order

Administrators may need to cancel a user’s order if the product is out of stock or if there is an issue with it. To cancel an order, follow these steps:

1. Go to Service > Shop page > “Orders” tab.
2. Open the necessary order. In the “Status” field, change its current status to “Canceled”.

3. Confirm whether the user is eligible for a refund. If you confirm your choice, the user will receive a refund automatically.

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View order status

Users can view the status of their order by following these steps:

1. Click on their profile picture in the bottom left corner to open the Account page.
2. Go to the “Orders” section to view the status of their orders.

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Check analytics on order statuses

Get a consolidated overview of all orders with the specific status on the Analytics page.

1. Open the Analytics page > choose Shop dashboard.
2. Check the “Orders by status” graph and choose the specific time periods for the overview.