Orders

Administrators can track order revenue and manage orders by modifying their status and conducting a search for them. When the order is created, it appears on the Service > Shop page > Orders panel. Orders are sorted from newest to oldest.

​

Manage orders

Once a customer places an order, open it from the Orders panel to view its details:

​

Find and filter orders

Filter orders on the Orders panel to find what you need:

• Filter by Status to see New, In progress, Completed, or Canceled orders.
• Filter by Category to see orders from a specific shop category.
• Filter by Product to see orders that include a specific product.
• Filter by User to see all orders of a specific customer.
• Filter by Create date to see orders created on, before, after, or between specific dates.

​

Change an order’s status

Only administrators can change an order’s status. Click the Status icon next to the order — or open the order and use the Status field — and choose the new status. The customer receives a push notification when their order status changes.

​

Cancel an order and issue a refund

To cancel an order — for example, if the product is out of stock or there is an issue with it — set its status to Canceled. You’ll be asked to confirm whether the customer is eligible for a refund; canceling does not refund automatically. If you confirm, the refund is issued automatically. Understand refunds

​

View order status

Users can view the status of their order by following these steps:

1. Click on their profile picture in the bottom left corner to open the Account page.
2. Go to the Orders section to view the status of their orders.

​

Check analytics on order statuses

Get a consolidated overview of all orders with the specific status on the Analytics page.

1. Open the Analytics page > choose Shop dashboard.
2. Check the Orders by status graph and choose the specific time periods for the overview.