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Sell additional services, such as food or merch, to your customers.

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Enable Shop

  1. Click the menu (…) near the location name on the left-side panel.
  2. Go to Location settings > Service > Shop.
  3. Enable the “Shop” switch.
  4. Create product categories to group your products by type. For example, “Cafe”, “Merch”, “Services”, etc.
By default, shop categories are sorted alphabetically by title. Drag and drop categories to rearrange their order.
  1. Enable the “Order confirmation email” switch and customize your confirmation email template.
Users automatically receive the customized order confirmation email text after each order.

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Add products

  1. Go to Service > Shop > press Add product in the top right corner.
  1. Configure the product details:
Product propertyMeaning
Cover photoA picture with a 2x1 ratio.
TitleThe title of the product.
DescriptionDetails you’d like users to know when ordering.
CategorySelect which category the product belongs to.
FeaturedIf enabled, the product will be prominently pinned at the top of the Shop page.
OptionsAdd variations for the product. For example, if you’re selling a branded T-shirt, your options might be different sizes and colors. If you’re selling coffee, options could include “Latte” or “Americano.” For each product option set:
  • Name — the name of the product.
  • Description — extra details about this specific option.
  • Available for order — toggle this on to make the option available for order. If it’s turned off, the option will appear as greyed out and unavailable.
  • Limited quantity — if you have a limited number of items in stock, enable this option and enter the available quantity. The system will automatically show this option as “Out of stock” once this number of items is ordered. Manage shop product availability
  • Pricing — set price in money and/or credits per item and set a custom tax rate, if it’s different from your location’s default tax rate.
Order
  • Enabled — enables the Order button, allowing users to place orders for this product.
  • Disabled — lets users read the product description but not submit an order.
Refund policySelect whether orders are refundable. If an automatic refund is possible, it will only be processed if users cancel their orders while still in the “New” status.
VisibilityManage access to the product by making it visible to administrators, location members, network members, or the public.
Bulk create shop products with the help of Lem AI.

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How Shop works

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Manage product availability

You can flexibly control and update the availability and quantity of your shop products and product options for orders.

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Set “Limited quantity”

Setting “Limited quantity” is ideal for products like merchandise, where you have a specific number of items in stock.
  1. Go to the Service > Shop page.
  2. Create or edit a shop product.
  3. Open a specific product option within the product.
  4. Enable the “Limited quantity” switch and enter the number of units you have available.
The “Limited quantity” option only appears when the “Available for order” switch is turned on for this product option.
How it works
  • The system will automatically track sales for this product option and update its availability.
  • When only 2 or 1 item is left from the quantity you set, a badge will appear for users indicating “2 Left” or “1 Left.”
  • When the entire stock quantity has been purchased, the product option will show an “Out of stock” badge.
  • You can restock a product option at any time by editing its quantity, and users will be able to continue ordering it.

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Disable orders for a certain product option

If a particular product option (like a specific salad variation) is temporarily unavailable, you can disable just that option within the product at any time.
  1. Go to the Service > Shop page.
  2. Create or edit a shop product.
  3. Open a specific product option within the product.
  4. Disable the “Available for order” switch.
The option will appear as greyed out and unavailable for order. All other options for that product will remain available.

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Disable orders for the entire shop product

To temporarily stop selling an entire product, you can disable orders for it.
  1. Go to the Service > Shop page.
  2. Create or edit a shop product.
  3. Disable the “Order” switch.
The shop product will still be listed on the Shop page, but without the Order button. Therefore, users won’t be able to purchase it.
You can make the product option or product available for order again at any time.
You can also temporarily hide a product from all users by changing its “Visibility” to “Administrators”.

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Edit or delete a product

  1. Go to Service > Shop.
  2. Hover over the product > press the menu (…) next to it > Edit or Delete.
Service Shop Edit Or Delete A Product
If you update a product, users will be notified with a red notification dot on the Shop button. The product will appear at the top of the category on the Shop page.
Editing the refund policy applies only to future orders made after the administrator’s changes.
Deleting a product is irreversible and can not be undone.

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Edit or delete a product category

  1. Go to Location settings > Service > Shop.
  2. Press the menu (…) next to the necessary category > Edit or Delete.
Service Shop Edit Or Delete A Product Category 2
Deleting a product category is irreversible and can not be undone. All products from the selected category will be deleted automatically.