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Pre-create frequently used services and one-off fees to quickly add them to customer subscriptions, contracts, or invoices. This ensures consistent pricing and saves time when billing for non-recurring items.
  • Charge deposits or registration fees
  • Apply fees for printing, cleaning, or technical support
  • Charge for catering or event setup services
  • Sell branded merchandise, office supplies, or snacks

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Create all one-off services

  1. Create every item or fee as a product in the Shop module.
  2. Set the Visibility based on who should see the item:• Choose Public or Members if customers are able to order the service themselves (e.g., Office cleaning). • Choose Administrators if the item (e.g., a Lost key fee or After-hours access) should only be used by administrators for invoicing.

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Add one-off services to subscriptions, contracts, and invoices

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Add one-off charges to a subscription

Include one-off items or additional services, such as a security deposit, onto the customer’s first subscription invoice.
  1. Go to the Customers page > select a user or a company.
  2. Open their profile > create subscription.
  3. Add a subscription item > in One-off section select your product (e.g., Security deposit).
The item will appear on the first invoice and will be automatically removed from the subscription once the invoice is issued.

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Add one-off charges to a contract

Use one-off items to reflect specific terms agreed upon in a customer’s contract that aren’t part of their recurring plan.
  1. Go to Customers page > select a member or company.
  2. Create or edit a contract.
  3. Add the one-off item in the Items section.
  1. Manage Issue invoice from contract or Create subscription from contract switch to auto-bill the customer for this service or not.
  2. Save and issue the contract.

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Add charges to upcoming or draft invoices

Quickly add one-off items to any customer’s invoice.
  1. Go to Customers > open the customer profile > Billing.
  2. Open the invoice:
    • To include the charge in the customer’s next scheduled bill, click on the Upcoming invoice.
    • To charge immediately or add to a separate bill, go to Invoices > open or create a draft invoice.
  3. Press Create item.
  1. In the Product section, select the necessary product (e.g., “Lunch,” Lost key fee) from the dropdown list. The system automatically applies the correct price. Any applicable Shop discount from the customer’s subscription is also applied automatically.
  1. Apply a coupon if necessary.
  2. Press Create.
The invoice will reflect the selected invoice item, and the total amount due will be updated immediately. The customer will be charged once the invoice is issued (automatically or manually by the administrator).