Reports

Create a report

To download a custom report, go to Analytics > locate Create report top right and choose the report type.

Types of reports

Administrators can generate the following report types in CSV file format:

Report type	Subtypes (Filters)	Usage
Users	Members Nonmembers	Collects all users’ contact and billing information, their subscription details, company name, and role.
Companies	Members Nonmembers	Retrieves a list of companies with their subscription and billing details.
Subscriptions	By status	Lists all customers’ past and active subscriptions with details on their plan, start, renewal, and end dates, total price, and the included credits and day passes.
Invoices	By invoice issuance date By invoice creation date By customer By status	Lists all invoices, their numbers, internal notes, total and taxes amount, any applied balance, pre- and post-payment adjustments, status, creation/issuance/due/payment dates, customer details, and invoice PDFs.
Invoice items	By invoice issuance date By invoice creation date By customer By status	Breaks down all invoice items by type, description, gross/net/tax amount, discounts applied, payment status, invoice creation/issuance/due/payment dates, and customer details.
Credit notes	By credit note create date	Lists all credit notes with their associated invoices, reason for issuance, total and tax amounts, pre- and post-payment adjustments, creation/issuance dates, customer details, and credit note PDFs.
Transactions	Money Credits Day passes By start and end dates By customer By status By type	Collects all transactions with their date, type, description, total amount, amount refunded/disputed, payment details, customer details, and receipt PDFs.
Bookings	By create date By start date By resource type By specific resource	Retrieves bookings by resource type and title, with their create/start/end dates, duration, price, payment details, and customer details.
Event attendees	By event joining time By specific event	Lists all event attendees who purchased tickets for a specific or any event within the selected time range with their contact details, event title, and information on ticket payment.
Orders	By order creation time By specific product	Provides a list of the orders made on the Shop page with data about purchased products, options, prices, and user contact details.
Benefit applications	By benefit application time By specific benefit	Lists applications made on the Benefits page for a specific or any benefit within the selected time range with application comment, benefits, and user contact details.
Visitors	Visits Contacts By visit or contact registration time	Offers a list of visits and contacts registered with their dates, visitor, contact, and host contact information.
Support tickets	By ticket creation time	Tracks support tickets created with the initial user’s question, ticket type, status, creation date, and information of requested and assignee.

Notes

The Subscriptions report includes all active subscriptions, as well as those that were canceled or ended after November 29, 2024, when this report was introduced. It also includes some data on canceled and ended subscriptions from a few months preceding its release. However, comprehensive historical data is captured and available in this report only for subscriptions canceled or ended after November 29, 2024.
The Invoices and Invoice items reports include invoices for all payments stating from December 9, 2025. Before that date, for immediate one-off payments such as bookings, shop orders, event tickets, etc. only receipts were generated.

FAQs

How can I export the list of all users?

Download the Users report type from Analytics. It includes a list of all users along with their contact details, email addresses, and subscription information. You can choose to download a report that includes only members, only nonmembers, or both groups of users by using the Members and Nonmembers filters on the report creation page.

How can I export the list of all members with an active subscription?

Download the Subscriptions report type from Analytics. Keep only the Active filter status enabled on the report creation page.

How can I check the average spend per customer?

Create a Transactions report with the necessary period. Select the Paid status to get only paid transactions result. Open the report in Google Sheets or Excel.
Add all income from both members and nonmembers. You can use the formula =SUM() to calculate all the rows of the Amount column.
Count all distinct individuals who made a purchase during that period by using the formula =COUNTUNIQUE(A:A).
Divide the total revenue by the number of unique customers.

How can I calculate the rooms' occupancy in % during work hours?

To check the rooms’ occupancy percentage, open the Analytics > Occupancy page. You’ll find the occupancy rate for rooms (and other resource types) as of today. Use the Occupancy pageAlternatively, you can calculate the rooms’ occupancy in % during work hours, you can follow this guide:

Download the Bookings report (filtered for rooms, desired period).
Open it in Excel or Google Sheets > filter and sum the booking durations. This gives you Total booked hours.
Determine Total available hours for your rooms (Number of rooms x Work hours/day x Working days in period).
Divide Total booked hours by Total available hours and multiply by 100.

This method provides the percentage of time your rooms were booked specifically during your operational work hours.You can also view overall usage statistics on the Analytics > Rooms page, where the number of bookings and revenue are displayed.

How can I get a report for the payments of a particular client?

Create the Invoices report for a summary of all invoices, or the Invoice items report for a more detailed breakdown of their purchase types.
Filter it by Customer.

You can also view and download individual invoices and receipts directly from the Billing > Invoices or Transactions page. This allows you to access or print specific documents as needed.

Where can I check the net/gross/tax breakdown for each payment?

Create the Invoice items report type on Analytics.

Where can I check the revenue by plan title?

Create the Invoice items report type on Analytics and check the plan titles in the Description column.

Getting started

Admin experience

Member experience

Create a report

Types of reports

Notes

​Create a report

​Types of reports

​Notes

Create a report

Types of reports

Notes