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The Member web portal is a branded web application that enables your customers to book resources, make purchases, access all services, get in touch with your team, and more from a browser of their choice. It is a convenient, all-in-one platform that provides your customers with self-sufficiency and superior service without the need for manual administrative intervention.

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How to get member web portal

Every Spacebring plan includes access to the member web portal at no additional cost. Simply sign up for Spacebring to activate your own branded member web portal.

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How to access member web portal

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As an administrator

To access the member web portal, click Member web portal at the bottom of the left-side panel in admin web portal. You will be redirected to the portal that your customers will see and interact with.
Utilize the command palette via Ctrl + K or ⌘ + K for instant navigation to the member web portal in a new browser tab.
Once you open the member web portal, you can experience it from the member’s perspective, view and interact with it exactly as a member would.
Admin features are accessible only through the admin web portal.
You can copy and save the link to the member web portal right from the browser tab for sharing with your customers and promoting via your marketing channels.

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As a customer

Your customers can get access to the member web portal in several ways:
  1. Via invitation: invite a user to the location, and they will receive an email invitation with a link to access the member web portal.
  2. Via marketing channels: Share the member web portal link through your website, social media, advertisements, and other marketing efforts. Check out Spacebring’s tips on promoting member web portal and mobile app.
  3. Direct sharing: Provide the link directly to new customers who want to book a resource or access your services, or generate QR code to place in your space.
Learn how various users navigate member web portal.

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How member web portal works

  • Streamlined customer service: The portal offers everything your customers need in one place - purchase memberships, book resources, and participate in your community anytime.
  • Accessible across all devices: Users can access the member web portal from both desktop and mobile browsers. The web app delivers a smooth, app-like experience - no downloads needed.
  • Branded and customizable: The member web portal is fully white-labeled, allowing you to reflect your brand’s identity with custom colors, logos, and a personalized landing page that highlights your brand.
  • Multi-language friendly: offer a seamless experience with a multilingual interface, making it more inclusive.

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Troubleshoot issues with access to member web portal

If you’re experiencing issues accessing the member web portal, follow these steps to identify and troubleshoot the problem:
You may be experiencing issues accessing the member mobile app due to a poor internet connection. To resolve this, we recommend reconnecting to Wi-Fi on your device.
If you’ve recently set up a custom domain for your member web portal and are now unable to access it, follow these troubleshooting steps:
  • Confirm availability of custom domain feature: Ensure that your current plan with Spacebring includes the option to set up a custom domain.
  • Double-check domain setup accuracy: Verify that the custom domain setup has been completed correctly according to the Manage custom domain article.
  • Troubleshoot custom domain configuration: If the issue persists after checking your plan and verifying the setup, refer to this article for further troubleshooting steps.
Another common reason for being unable to access the member web portal is using the wrong URL. It’s easy to mistype or select the incorrect link, which can lead to a “page not found” error or other issues.To resolve this, double-check the URL you’re using to access the member web portal.
If you’re having trouble accessing your member web portal, it may be due to using a link with an outdated andcards.com domain.
This legacy domain is no longer supported, as it has been replaced by the Spacebring branding and now contains spacebring.com. Ensure you’re using the updated link to avoid access issues.
If your subscription with Spacebring has been suspended, you will see the “Suspended Subscription” message when accessing the member web portal and Spacebring.According to our terms of use, the suspension occurs automatically if a payment is not received within the grace period of 7 days after the invoice issuance.
Due to the automated nature of Spacebring subscriptions, we are unable to manually adjust suspensions resulting from non-payment within the 7-day grace period.
To unsuspend and regain access to the member web portal and Spacebring, the owner needs to complete the outstanding payment with Spacebring.
If your subscription with Spacebring was canceled, the member web portal will be restricted on the subscription cancellation date.