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Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

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View your Spacebring subscription details

To check your subscription information, the owner should:
  1. Click the network name in the top left corner of your admin dashboard.
  2. Go to Network settings > Billing.
On this page, the owner can check:
  • Your current subscription plan and active add-ons.
  • The “Usage” section, which includes:
    • All products included in your subscription
    • The number of active users and locations included in your plan and add-ons
    • Any exceeded quantities for the current billing period
    • A detailed charge breakdown
    • Your subscription renewal date

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How the subscription fee is calculated

Your subscription fee has two parts: prepaid and postpaid.
  • The prepaid fee is your plan base price plus add-ons in all locations. It’s billed on the first day of each service period.
  • The postpaid fee applies if:
    • You exceed the number of active users included in your plan in a certain billing period. In this case, additional active user packages are automatically added to your next month’s invoice.
    • You issue contracts for eSignature. In this case, the charge is added to your next month’s invoice based on the number of contracts you issued for eSignature.
You can find the most up-to-date pricing on our marketing website: https://www.spacebring.com/pricing.

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If your invoice amount is different than expected

Some considerations:
  • Additional locations or active user packages might have been added. These are variable, usage-based charges that are applied automatically.
    • Go to Network settings > Billing > “Invoices” section > download and review your invoice for any of these fees.
  • Your Spacebring subscription might have been auto-upgraded to the new Business plan: https://www.spacebring.com/blog/news/new-business-plan.
  • If you are billed in EUR but pay in your local currency, your bank or card issuer handles the conversion and may apply a currency conversion fee.
  • If you subscribed to Spacebring in your local currency, the payment gateway Stripe (our payment processor) handles the conversion and may apply a currency conversion rate.

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Subscription terms

  • All subscriptions (including the ones with the Member mobile app add-on) require a minimum 6-month commitment starting from the order date.
  • If you add the Member mobile app add-on later, it starts a new 6-month commitment from its purchase date.
  • All add-ons (except Custom MAIL FROM, Extra support session, and Test environment) apply to all locations automatically. Fees for add-ons depend on the total number of locations in your network.
  • If you sign up for a yearly subscription, prepaid fees are billed on a year-to-year basis, with postpaid fees are billed monthly.
  • Your subscription payments are charged automatically to your default payment method. We accept only:
    • Credit and debit cards (Visa, MasterCard, American Express, depending on the country)
    • Apple Pay and Google Pay
    • SEPA Direct Debit (a €10.00 fee applies for failed or disputed SEPA payments)
  • You will receive receipts upon successful payments and reminders for upcoming charges.
  • A contract can be provided if required by your country’s foreign economic activity legislation.
  • We charge €21.00 re-activation fee for disputed card payments.
  • If your subscription invoice remains unpaid:
    • After 7 days — your subscription and access is suspended
    • After 30 days — subscription is terminated.

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FAQs

The owner should:
  1. Click the network name in the top left corner of your admin dashboard.
  2. Go to Network settings > Billing.
If your billing currency for the Spacebring subscription is EUR, unfortunately, it is not possible to change it. All invoices are issued in EUR, and your bank or payment provider automatically converts the amount to your local currency at the time of each payment.The equivalent amount in your local currency will appear on your bank or card statement according to the exchange rate applied by your bank.You can only pay in a different billing currency if you signed up to Spacebring after February 26, 2026, and selected your local currency during checkout.
  • If your billing currency is EUR but you pay in your local currency, your bank or card issuer handles the currency conversion at the time of payment. They may also apply a currency conversion fee. For the exact conversion rate, please check with your bank.
  • If you subscribed to Spacebring after February 26, 2026, and selected your local currency, the payment gateway Stripe (our payment processor) handles the conversion. Stripe uses mid-market exchange rates, and a conversion fee may apply. Since Stripe is an external provider, we don’t have access and can’t advise regarding the exact exchange rates applied.
Once you subscribe to Spacebring, your subscription renews on the same date each month. Unfortunately, it isn’t possible to change this renewal date.You can view your renewal date by going to Network Settings > Billing page > “Usage” section. Make sure your payment method has a sufficient balance before that date every month to avoid any interruptions.
The owner can access all past and outstanding invoices from Spacebring by following these steps:
  1. Click your network name in the top left corner.
  2. Go to Network settings > Billing.
  3. Find the “Invoices” section.
  4. Locate the necessary invoice.
    • Click the invoice title to pay it.
    • Click the “Download” button in the “Invoice PDF” column to download it.
This warning appears because your recent payment for the Spacebring subscription has failed, and you have a few days left to complete the payment before your subscription is automatically suspended.To prevent suspension and ensure continued access to your admin and member portals, the owner should settle the outstanding invoice:
  1. Click your network name in the top left corner.
  2. Go to Network settings > Billing.
  3. Find the “Invoices” section.
  4. Locate the outstanding invoice and click on its title to complete the payment.
The system on our end is fully automated and, unfortunately, suspension is directly tied to non-payment within 7 days after the invoice issuance. Therefore, we don’t have a technical possibility to change this. ​To avoid service interruption, try paying with a different payment method if there is any issue with your default payment method for the Spacebring subscription.The owner can update your payment method and initiate the invoice payment once again by following these steps:
  1. Click your network name in the top left corner.
  2. Go to Network settings > Billing.
  3. Find the “Invoices” section.
  4. Locate the outstanding invoice and click on its title to complete the payment.
Even with an annual subscription, billing is processed monthly for usage-based charges (such as active users).
  • If you exceed your included active users, you’ll receive a monthly invoice reflecting the additional charges.
  • If you stay within your limits, you will still receive a monthly invoice showing a €0 balance.
Higher bills are often due to exceeding your included active user limit. It incurs extra charges: https://www.spacebring.com/pricing.
  1. Click your network name in the top left corner.
  2. Go to Network settings > Billing.
  3. Review your included active user limit.
  4. Find the “Invoices” section.
  5. Click to download last month’s invoice PDF to check additional active user packages.
  6. Download the active user list from the invoice footer if needed.
To avoid additional charges in subsequent months, we recommend you audit your customer base on the Customers page regularly. If there are members who are no longer attending your space or no longer tied to a company but still have an active member role and personal or company subscription, removing them could help reduce your active user count.