Track and manage visits

Once the Visitors module and the Reception app are set up, members can create and manage visits on the Visitors page, while administrators can track all visits there.

​

How members manage visits

​

Create visits

To create visits, members preregister visitors or approve visit requests on the Visitors page.

​

View visits

• Members can view all their past and upcoming visits and pending visit requests on the Visitors page.

• They can click on a specific visit to check its details, contact the visitor, or register this visitor again.

​

Edit visits

To update or cancel a visit, members follow these steps:

1. Go to the Visitors page and open the necessary visit.
2. Click the menu (…) top right > Edit to change the visit date or time.
3. Or press Cancel at the bottom of the visit page to cancel the visit.

​

How administrators manage visits

​

Create visits

Administrators can create visit requests on behalf of visitors upon their arrival, if assistance is needed, or if the visitor cannot self-register.

​

Track all visits

• Administrators can see all the visits, visit requests, and contacts on the Service > Visitors page in Spacebring. Each visit shows the visitor’s name, host’s name, visit date, and visit status at a glance:
  • Empty circle - visitor hasn’t checked in.
  • Green circle - visitor has checked in.
  • Purple circle - visitor has checked in and checked out.

• Enable notifications to get alerted when a visitor checks in with a visit code or leaves a new contact on Reception.
• Filter by Date to see visits scheduled on, before, after, or between specific dates.
• Filter by Create date to see visits created on, before, after, or between specific dates. On the Requests tab, you can filter visit requests by Create date the same way.
• Click on any visit to view more details, such as the visit code, check-in/out time, visit duration, or to contact the host or visitor.

• Administrators can check the visit statistics on the Analytics page > Visitors dashboard.

• For a comprehensive overview of all visits in the selected time range, including the visit date and time, check-in and check-out time, visit durations, and the visitor’s and host’s contact information, generate the Visitors custom report on the Analytics page.

​

Edit visits

If necessary, administrators can edit visits by following these steps:

1. Go to the Visitors page and open the necessary visit.
2. Click on the menu (…) top right > Edit to change the visit date or time or add an internal note.