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Invoice statuses in Spacebring show the invoice’s current state in the billing process.

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Invoice statuses

Spacebring has the following invoice statuses:
StatusDescription
DraftThe invoice has been created but is not issued yet. Draft invoices only get their number once they are issued.
IssuedThe invoice has been issued but is not paid yet.
PaidThe invoice has been paid—either online by the customer or recorded as paid externally by an administrator.
VoidedThe invoice has been voided by an administrator.

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Invoice payment statuses

Issued and paid invoices, in turn, display their payment statuses:
StatusDescription
UnpaidThe invoice has been issued but is not paid yet.
PendingThe “Pending” status appears when:
  • The customer has opened the payment page but hasn’t entered the payment details yet.
  • The payment attempt was made and is currently being processed by the customer’s bank.
Depending on the outcome, the status will update to “Paid”, “Unpaid”, or “Failed”.
FailedThe payment was declined by the payment gateway for some reason, e.g., an insufficient balance or an issue with the customer’s bank. The “Failed” status appears for failed auto-charge attempts and is marked with a red triangle.
Refunded/Partially refundedAn administrator issued a full or partial refund for this invoice.
DisputedThe customer disputed the payment with their bank.
Payment processing time depends on the customer’s bank and the payment gateway. In some cases — especially with direct debits — processing the invoice payment can take several days. If an invoice remains in the “Pending” status for an extended period, check your payment gateway dashboard for more detailed information on the status or ask the customer to contact their bank.