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Documentation Index

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There are two ways to pay for a personal or company invoice: manual and automatic.

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Manual payment

Manual payment is required in the following cases:
  • A user or a company has no default payment method on the Membership > Billing page.
  • A user or a company has a default payment method on file, but the “Auto-pay” option is disabled for them. Manage Auto-pay
  • Your connected payment gateway doesn’t support Auto-pay.
The user receives email, push, and persistent widget notifications when an invoice is issued. All notifications include a link to the invoice details page with an option to view the invoice PDF. Users can open the invoice from the notification, enter their bank card details on this page, and complete the payment. ​ Alternatively, to pay the personal invoice, users go to Membership > Billing > Invoices > select the unpaid invoice > select the payment method. To pay the company invoice, company managers go to Membership > Billing > Invoices (under the name of the company) > select the unpaid invoice > select the payment method.

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Automatic payment

If a default payment method is on file, Auto-pay is turned on, and your connected payment gateway supports Auto-pay, the system will process the payment automatically as soon as the invoice is issued. ​ Both individual users and company managers receive an email that the payment is complete. The email includes details about the transaction and an option to view the receipt PDF attached. FAQs
To find out what payment gateway the user paid with for the invoice, open Spacebring and follow the next steps:
  1. Navigate to Analytics > press the Create report button top right and select “Invoices” type.
  2. Set the necessary start and end dates, status, and press Download.
  3. Find the necessary invoice and check the “Payment type” row to see the payment gateway.