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While your customers can pay invoices online, administrators can also create and record full or partial payments against an invoice—whether by charging customer’s saved payment method or by recording external payments. This ensures your financial records remain accurate and auditable.

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Use cases

  • Mark an invoice as partially paid when a member chooses not to settle the full balance immediately.
  • Accurately register and track payments received outside of the online payment gateway (e.g., checks, bank transfers).
  • Manually retry failed payments to speed up your revenue collection process for unpaid invoices.

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Create invoice payments

To create a payment against an invoice, follow these steps:
  1. Go to Billing > Invoices page > open the necessary invoice.
  2. In the “Payments” section, press Create.
  3. Enter the amount to charge and select the payment method:
    • Choose the customer’s saved payment method if you need to charge them now for this payment.
    • Choose “External” if the customer has already paid with cash, check, or bank transfer.
  4. Press Charge.
Once done, the invoice is automatically updated. The payment is listed under the “Payments” section and is added to the “Transactions” report.

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Control and adjust invoice payments

Customers can pay the remaining invoice amount online via the member web portal or mobile app. If you have recorded a payment by mistake, you have a few options to handle it:
  1. Process an immediate refund:
    • Press the menu (…) button near the payment > Refund.
    • Set the necessary amount and press Refund. If the payment was originally made through a payment gateway, the refund is automatically processed back to the original card.
  2. Reduce the total invoice amount by issuing a credit note. This is useful for writing off a portion of the balance.
  3. Adjust the customer’s money balance to officially record the overpayment amount, holding the funds as credit for future invoice.