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Spacebring supports the French eInvoicing reform and helps you stay compliant by:
  • Automatically generating invoices and credit notes in the format required by the reform
  • Delivering invoices to your business customers through Invopop, our certified platform (Plateforme Agréée), which routes them to each customer’s own platform
  • Reporting sales to individuals and foreign customers, and the payments you collect, to the tax administration (DGFiP) through the public portal (PPF)
  • Showing you when a customer approves, disputes, or refuses an invoice.
This feature is currently in beta. Its functionality and appearance are subject to change, and it may not be fully stable. We welcome your feedback at support@spacebring.com.

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Prerequisites

To activate eInvoicing in France, ensure the following requirements are completed:

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Complete location billing details

Your location billing details must be complete and accurate.
  1. Go to Location settings > General page > Billing details tab.
  2. Fill in your location’s billing details.
    • Legal business name
    • Address (Country (France), Address line 1, City, and Postal code are mandatory)
    • Tax ID, your French VAT number. Your SIREN is derived from it and identifies your company in the national directory (Annuaire).
    • Contact details (Email is mandatory).
  3. Go to Location settings > Billing page > Taxes tab and make sure every tax rate you use is a valid French VAT rate. Otherwise, the invoice will fail to sync.
  4. Go to Location settings > Billing page > Currencies tab and make sure your main location currency is EUR.
Only invoices issued in EUR can be reported in France.

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Complete customer billing details

How an invoice is handled depends on the customer’s billing details, so review them before you activate eInvoicing.
  • Companies must have a Legal business name, an address, and a Tax ID. If a company’s billing details are incomplete or invalid, its invoices remain in Draft status with a warning and cannot be issued.
  • Individual members with a Tax ID are treated as businesses and need the same details as companies.
  • Individual members without a Tax ID need no billing details. Their invoices are reported to the tax administration as sales to individuals and they receive the standard PDF invoice.
Go to Location settings > Customers and manage the Require billing details setting to collect these details from companies, and from individual members if you want to. Administrators can also fill them in on the Customers page, in each customer’s Billing details section.

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Activate eInvoicing in France

  1. Go to Location settings > Billing > Invoices tab.
  2. Enable the eInvoicing switch.
  3. In the PPF registration section, click Start registration process.
  4. Once the registration is prepared, click Sign mandate to open the signing wizard.
    • The mandate appoints Invopop to submit your invoices to the tax administration on your behalf.
    • The signer must be a legal representative of your company and is asked to upload an ID document. Spacebring names your network owner as the signer.
  5. When the mandate is signed, your company is registered in the Annuaire and the section shows that your registration is complete.
    • If the mandate is rejected, click Restart registration to start a new signing.
If the registration fails, administrators with the Integrations > Failures notification enabled are notified on the Inbox page, by push, and by email.

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How eInvoicing in France works

After eInvoicing is activated, every invoice you issue is handled in one of two ways, depending on the customer:
  • A French company registered in the Annuaire receives the invoice on its own certified platform. The invoice is a regulated eInvoice, and the customer’s platform sends back its responses.
  • Everyone else, an individual member, a foreign customer, or a French company that is not yet in the Annuaire, receives the standard PDF invoice by email. Spacebring reports the sale to the tax administration.
The route is decided when the invoice is issued and does not change afterwards. A credit note follows the same route as its invoice. For every invoice:
  • Customers receive the standard PDF invoice as usual.
  • Zero-rated lines for customers outside France carry the legal VAT exemption mention required in France.
  • Proforma invoices are not supported and cannot be issued while eInvoicing is active.
  • Voiding invoices and credit notes is not supported. Instead, issue a credit note to correct the invoice, for the full amount if necessary.

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Report payments

When an invoice is paid, Spacebring reports the payment automatically:
  • For a regulated eInvoice, the customer’s platform and the tax administration are informed that the invoice was paid.
  • For other invoices, the payment is reported to the tax administration.
  • Only the money you collected is reported. An invoice settled by a credit note or an applied balance reports no payment.
The result is recorded in the invoice’s Activities section. If the payment fails to report, administrators with the Integrations > Failures notification enabled are notified.

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Follow your customers’ responses

A French business customer answers a regulated eInvoice through its platform. Spacebring shows the responses that matter in the invoice’s Activities section:
  • The customer approved the invoice.
  • The customer disputed the invoice, with the reasons they gave. The invoice stays issued and payable. Administrators with the Integrations > Failures notification enabled are also notified so they can contact the customer.
  • The customer refused the invoice, with the reasons they gave. A refused invoice is legally cancelled, so its eInvoice status becomes “eInvoice sync failed” and administrators are notified. Issue a credit note and, if needed, a corrected invoice.

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Track eInvoice syncing

Each invoice has the eInvoice sync status indicated. If an eInvoice fails to sync (for example, due to invalid or missing customer billing details):
  • The invoice will not be issued.
  • The system will display:
    • “eInvoice sync failed” status
    • A red warning triangle next to the affected invoice
    • A red warning triangle next to the customer’s name on the Customers page.
    • A notification to administrators with the Integrations > Failures notification enabled, on the Inbox page, by push, and by email.
If prompted, update the customer’s billing details or complete any required actions, and click Issue again. You can also see the eInvoice sync status for all invoices in the invoices report.