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Memberships are access options or bundles of services that customers can subscribe to, usually on a long-term or recurring basis. Common examples in coworking spaces include Hot desk unlimited, Hot desk (10 days per month), or Flex membership. Each membership holds one or more plans, such as Monthly and Yearly, that set its price and billing cycle.
Memberships are designed for subscriptions which don’t involve a dedicated resource rental — for example, a hot desk membership, a flex membership with 10 days per month, a membership with credits, or a virtual office membership. Rentals of a dedicated resource, such as a dedicated desk or a private office, are set up inside that resource instead.
With memberships, you can:
  • Structure and present your membership options to customers
  • Let customers sign up instantly or submit applications
  • Quickly set up new customers for subscriptions, using memberships as templates.

Set up memberships

  1. Go to Catalog > Memberships.
  2. Click Create membership.
Memberships page with the Create membership button on Spacebring's coworking space management platform
  1. Fill in the membership configuration.
  2. Under Plans, click Add plan, fill in the plan configuration, and click Save.
    • Add a plan for each billing option you offer, such as Monthly and Yearly.
  3. Click Create.

Membership configuration

  • Cover photo — one image shown at the top of the membership’s card in the memberships list and of its page in the member web portal and mobile app, 1600 × 800 px (2:1 ratio), up to 5 MB, in JPEG, PNG, WebP, or GIF format.
  • Name — appears on customer invoices before the plan’s name, such as Flex membership · Monthly, unless the plan has the same name.
  • Description — customer-facing details of what is included.
  • Access — access control group. Appears if you have the integration with the access control system.
  • Printing — printing access group.
  • Exclusive access — customers with this membership have exclusive access to the resources selected in the Exclusive resources field and the benefits selected in the Exclusive benefits field.

Plan configuration

  • Name — such as Monthly.
  • Cycle — the interval of membership validity and how often the subscription renews. Available options: 1 week, 1 month, 3 months, 6 months, or 1 year. You can’t change it after the plan is saved.
  • Description — shown to customers instead of the membership’s description. Leave it empty to show the membership’s.
  • Price — the fee for 1 cycle.
  • Setup fee — one-time charge to add to the customer’s first invoice.
The setup fee is taxable but is not affected by discounts or invoice proration.
  • Custom tax rate — overrides the location’s default tax rate for this plan.
  • Minimum commitment — the mandatory minimum number of cycles a customer can subscribe for.
  • Credits — expiring credits the customer will receive each cycle for bookings or purchases.
  • Day passes - expiring day passes the customer will receive each cycle for booking hot desks.
  • Discounts > Granted coupons — grant members reduced rates for bookings and other services as part of their plan.
  • Sign-up — control whether and how customers can see and sign up for this plan.

Sign-up setting

What’s next

After creating your memberships:
Plans page of a location in the member web portal with memberships and desks to rent on Spacebring's coworking space management platform

Edit or delete a membership

  1. Go to Catalog > Memberships.
  2. Press the menu button (…) next to the membership and tap Edit or Delete.
Membership row menu with Edit and Delete on Spacebring's coworking space management platform
  1. To change a plan, click it under Plans. To remove one, press (…) next to it > Remove.
  2. Click Save.
Deleting a membership or removing a plan does not affect active subscriptions. If your members still have the plan selected in their subscription, it will continue to function for them.
Deleting a membership deletes all its plans and cannot be undone. Instead of deleting a membership, you can disable Sign-up in its plans to hide them from customers. Meanwhile, administrators will still be able to choose these plans for creating subscriptions manually.
To act on several memberships at once, select their checkboxes, then press Actions at the bottom of the page and choose Sign-up, Export, or Delete. Sign-up changes every plan of the selected memberships, and free plans keep their sign-up setting when you choose Immediate. To quickly select several or all items in a long list, select a checkbox, then hold Shift and select another checkbox to select every row between them.

Filter memberships

On the Memberships page, click Add filter > Sign-up and pick how customers can sign up. A membership shows when any of its plans matches:
  • Immediate — plans customers buy on their own.
  • Request — plans customers apply for.
  • Off — plans customers don’t see.
You can pick several values in one filter.

Export a memberships report

On the Memberships page, apply the necessary filters, then click (…) in the top right corner > Export memberships > CSV or XLSX to download a report on the filtered memberships. To export only some memberships, select their checkboxes, then press Actions > Export > CSV or XLSX at the bottom of the page.
Export memberships options in the Memberships page menu on Spacebring's coworking space management platform
The report has one row per plan, with its membership, name, price and currency, billing period, and minimum commitment in cycles, the number of credits and day passes it grants per cycle, and its create date.

FAQs

Check that Sign-up is enabled in the plan’s settings — it is the only setting that controls whether customers see a plan, as memberships have no Visibility setting of their own. Customers without a subscription then find the membership behind the Sign up button, and those who already have one subscribe from the Membership > Billing page.A plan that rents out a specific desk or office is a rental plan created inside that resource. Customers find it below the memberships, in a section named after its resource page, such as Desks or Offices, and on the page of the resource itself. The resource’s Visibility decides who sees it in both places.
Start creating the subscription for your customer, keep Custom in the Product field, and manually type the membership name, price, and other allowances.
To offer targeted discounts on specific memberships/for selected customers, create coupons and promo codes of Subscription items type. Apply them directly when creating subscriptions for users and companies, or share the promo code with customers to redeem the discount on their own when they sign up.
It depends on whom you sell it to:
  • If all customers, including nonmembers, should see and buy it, create a membership with credits and turn on Sign-up. Customers subscribe and receive a set number of expiring credits each cycle. The membership can also give them access to the space, discounts, and other perks.
  • If only members should buy it, as a one-off purchase of credits with nothing else included, create a credit package. Members can buy it at any time, with or without a subscription.
Changes to the membership only apply to new future subscriptions and those exiting members that have Auto-update from membership enabled in their subscription.To apply membership changes to existing members, you have two options:
  • Edit their subscriptions individually and apply changes manually, or
  • Turn on Auto-update from membership in existing customers’ subscriptions > then make a change to the membership. This way, it will automatically apply to existing members, too.
Ensure the Auto-update from membership setting is enabled in all your customers’ active subscriptions who have that membership. Then, edit the membership’s plans as needed.
  • Any changes made to pricing, credits, or day passes will apply automatically to their subscriptions with the start of the next billing cycle.
  • Changes to discounts, door access, and exclusive access to resources and benefits apply immediately.
In the member web portal and mobile app, memberships are sorted by name, and each one lists its plans that customers can sign up for. Inside a membership, plans are sorted by billing cycle from shortest to longest—Week, Month, 3 months, 6 months, then Year—and plans with the same cycle are sorted by price from lowest to highest. Rental plans follow in a section for each resource page, with resources sorted by name.
No. Add a plan with the new cycle to the membership and remove the old one. Subscriptions on the old plan keep their cycle.