Salto KS

Integration with Salto KS access control solution allows you to automate granting customers temporary access to designated locks based on bookings and subscriptions. Users can unlock doors directly from your Spacebring’s member mobile app.

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Prerequisites

1. Set up your Salto KS account with all locks configured and added to access groups created exclusively for Spacebring.

2. Have access to the Salto KS administrator account.

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Connect Salto KS integration

1. Press the menu (…) next to the location’s name > go to the Integrations page.

2. Find the Salto KS integration page and click Connect.
3. Give permission to connect Salto KS with Spacebring.
4. Select a “Site”. You will see all Salto KS sites where you have an administrator role.
5. Set the digital key “Visibility”. This controls which user roles can see the digital key option in your member mobile app.

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Configure Salto KS integration

The integration allows granting access based on:

• Subscription
• Room booking
• Desk booking
• Office booking
• Equipment booking
• Parking booking

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Access based on subscriptions

For future new members

1. For membership plans, open the plan settings > “Access” section > select the appropriate Salto KS access group.
2. For resource rentals, open the resource settings > “Access” section > select the appropriate Salto KS access group.
3. When you create subscriptions for customers or customers sign up by themselves, the user is automatically synced to the selected Salto KS access group for the duration of their subscription.

For existing members

1. Open member’s subscription > open a specific item.
2. In the “Access” section, select the appropriate Salto KS access group.

Adding or editing access takes effect immediately. ​

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Access for resource bookings

To automate access for resource bookings:

1. Go to Resources > Rooms, Desks, Offices, Parking, or Equipment page.
2. Open the resource settings and select the appropriate Salto KS access group in the “Access” section.

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How Salto KS integration works

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Access based on subscriptions

• When a user gets a subscription, they are synced to the assigned access group for the entire subscription period.
• Company subscriptions grant access to all users within the company.
• Customers are synced to the access group at midnight (00:00) on their subscription start date.
• When a subscription expires or is canceled, access is automatically revoked.

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Access based on bookings

• Users receive access to the assigned access group for the full duration of their booking.
• Invitees to room bookings also receive access.
• Users have a 30-minute grace period before and after the booking time:

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How users unlock doors

Existing users (already have Salto KS account) Users who have previously had at least one booking or subscription with Salto KS access will see the Get digital key button at the top of the main page in the member mobile app.

New users (no prior access)

Users without prior access will not see the Get digital key button. It will appear only when they get the first booking (30 minutes before the booking), or subscription (on the subscription start date).

User journey

1. Users tap Get digital key at the top of the main Locations page.
2. They see the Activating digital key… message. Spacebring redirects them to Salto KS and automatically authenticates them within a few seconds—no action required from users.
3. Once authentication is complete, the button changes to Unlock.

4. When users want to open a door, they click Unlock.
   • During the first unlock, the app will request them to grant Bluetooth permission.
5. Then, the app prompts them: Ready to unlock. Tap your phone on the lock reader.
6. The user taps the phone on the lock reader and sees the message: Signal sent. Try opening the door.

• If a user is not eligible to unlock this door, the lock will indicate this with a sound or a red LED.

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Disconnect Salto KS

1. Press the menu (…) next to the location’s name > go to the Integrations page > Salto KS.
2. Press Disconnect and confirm your choice.

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Troubleshoot Salto KS access issues

Here are a few common errors you may encounter and how to resolve them:

Lock compatibility

• Not all Salto KS locks support digital key unlocking. Test each of your locks individually.
• If a lock does not support digital keys, contact Salto KS for assistance.

Low-power locks

• Some locks operate in low-energy (sleep) mode.
• In these cases, simply holding the phone near the reader may not work—users should firmly tap their phone on the reader.

Apple Wallet behavior on iOS smartphones

• On iOS devices, tapping the phone on the lock may trigger Apple Wallet to open. This does not interfere with unlocking.
• If you want to prevent this behavior, the owner of your Apple Developer account can contact Apple to request suppression of Apple Wallet for your app.
• Apple may require additional information or agreements, so it’s best for the account holder to handle this request directly.

"Enable Bluetooth and locaton permissions to unlock doors"

• During the first unlock using the digital key, the member portal or mobile app requests users to grant Bluetooth/Location permissions to unlock doors.
• If they reject any of these permissions, while clicking the Unlock button, the user will see the “Enable Bluetooth and locaton permissions to unlock doors” error message.
• To solve this, the user needs to navigate to their device settings > select your member mobile app and enable the required permissions for it.

"Could not grant access"

Administrators may see a “Could not grant access” error in their members’ profiles. This error occurs when the user’s data fails to synchronize to Salto KS, and the user, therefore, doesn’t receive access based on their subscription. The issue can happen due to the temporary unresponsiveness of the API on the side of Salto KS while syncing data.To solve this issue:

1. Navigate to Spacebring > Customers > select the necessary customer.
2. Tap on the subscription in the “Subscription” section.
3. Scroll down and locate the “Access” section > choose “Not selected” from the drop-down list > press Save.

4. Reopen the subscription > in the “Access” section, select the necessary Salto KS access group again > press Save.

After completing these steps, Spacebring will attempt to sync the users to the Salto KS dashboard again to grant the required access.

FAQs

How do I manage access granting for company members who rotate coming to the space?

To ensure that only the members who are actually coming in get access, follow these steps:

1. Do not assign an access group to the company’s subscription. This prevents all company members from receiving access by default.
2. Include the required number of day passes in the company’s subscription. Company members need to use these day passes to book a seat when they plan to come in.
3. Assign an access group in the desk settings. This ensures that only those company members who have an active desk booking for the current day will be granted access.

As a result, access will be automatically granted only to those who have booked a desk and are scheduled to come in that day—not the entire company.

How to set up access groups for different doors?

To ensure a seamless flow for your members, create multiple access groups in Salto KS based on your space layout and then link them to the specific resources or plans in Spacebring:

• Front door lock: If you only have one main door, create a single access group and link it to all your resources and plans.
• Front door lock and Private offices locks: To give office tenants private access, create separate access groups for each individual office. Each group should include the “Front door” lock plus that “Specific office” lock. Link each unique group to its corresponding office resource.
• Front door lock and locks for certain rooms:
  • Create groups for each “Room” + “Front door”. Link each room to the access groups you created for it so users only access the specific room they booked.
  • To provide access to desks, open spaces, or lounges, you only need one access group containing the “Front door” lock.
• Tiered access: For members on different plans, create groups with the same locks but different time restrictions. Link these groups to the corresponding plans — for example, a “9 AM – 6 PM” group for regular members and a “24/7” group for those on exclusive plans.