Salto KS

Integration with Salto KS access control solution allows you to automate granting customers temporary access to designated locks based on bookings and subscriptions. Users can unlock doors directly from your Spacebring’s member mobile app.

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Prerequisites

1. Set up your Salto KS account with all locks configured and added to access groups created exclusively for Spacebring.

2. Have access to the Salto KS administrator account.

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Connect Salto KS integration

1. Press the menu (…) next to the location’s name > go to the Integrations page.

2. Find the Salto KS integration page and click Connect.
3. Give permission to connect Salto KS with Spacebring.
4. Select a Site. You will see all Salto KS sites where you have an administrator role.
5. Set the digital key Visibility. This controls which user roles can see the digital key option in your member mobile app.
6. Optionally, in the PIN section, select in Bookings who on a booking gets an auto-generated PIN for your locks by email: By administrators, By location members, By network members, or By nonmembers.
   • This helps one-off or occasional customers open doors with the PIN instead of installing your member mobile app or the Salto KS app. For example, select only By nonmembers to send PINs to guests who book a hot desk, but not to your members.
   • Each person on a booking, invitees included, is checked separately: an administrator of the location, a member of the location, a member of another location in your network, or a nonmember.
7. Optionally, turn on Auto-unsubscribe users to unsubscribe users in Salto KS once they no longer belong to any access group of the site.
   • Right after Spacebring revokes a user’s access, it unsubscribes them in Salto KS when:
     • they have no other subscription or booking with Salto KS access at the location,
     • they belong to no access group of the site in Salto KS, including groups you added them to in Salto KS and groups of another location connected to the same site.
   • Users with a role other than user in the site, such as site administrators, stay subscribed.
   • Users are subscribed again when a subscription or booking gives them new access.

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Configure Salto KS integration

The integration allows granting access based on:

• Subscription
• Room booking
• Desk booking
• Office booking
• Equipment booking
• Parking booking

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Access based on subscriptions

For future new members

1. For memberships, open the membership settings > Access section > select the appropriate Salto KS access group.
2. For resource rentals, open the resource settings > Integrations tab > Access section > select the appropriate Salto KS access group.
3. When you create subscriptions for customers or customers sign up by themselves, the user is automatically synced to the selected Salto KS access group for the duration of their subscription.

For existing members

1. Open member’s subscription > open a specific item.
2. In the Access section, select the appropriate Salto KS access group.

Adding or editing access takes effect immediately. ​

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Access for resource bookings

To automate access for resource bookings:

1. Go to Resources > Rooms, Desks, Offices, Parking, or Equipment page.
2. Open the resource settings > Integrations tab and select the appropriate Salto KS access group in the Access section.

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Access for memberships with day passes

Customers subscribed to a membership with day passes come to the space only on the days they book a desk, so tie their access to the booking rather than to the subscription.

1. In the membership settings > Access section, keep Not selected.
2. Open the hot desk resource settings > Integrations tab > Access section > select the appropriate Salto KS access group.

Members book a hot desk with a day pass on the days they come in and receive access for the duration of their booking, plus a 30-minute grace period before and after it.

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How Salto KS integration works

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Access based on subscriptions

• When a user gets a subscription, they are synced to the assigned access group for the entire subscription period.
• Company subscriptions grant access to all users within the company, regardless of how many memberships or seats the subscription includes, including employees added to the company later.
• Customers are synced to the access group at midnight (00:00) on their subscription start date.
• When a subscription expires or is canceled, access is automatically revoked.

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Access based on bookings

• Users receive access to the assigned access group for the full duration of their booking.
• Invitees to room bookings also receive access.
• Users from the groups selected in Bookings in the PIN section also get an auto-generated PIN by email. See unlock doors with a PIN.
• Users have a 30-minute grace period before and after the booking time:

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How users unlock doors

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If you have the member mobile app

In the member mobile app, the Get digital key button appears on the Home page of each location connected to Salto KS:

• Users who have already had at least one booking or subscription with Salto KS access always see the button.
• Users without prior access see the button only when they get their first booking (30 minutes before it starts) or subscription (on its start date).

To unlock a door:

1. Users tap Get digital key on the location’s Home page.
2. They see the Activating digital key… message. Spacebring redirects them to Salto KS and automatically authenticates them within a few seconds—no action required from users.
3. Once authentication is complete, the button changes to Unlock.

4. When users want to open a door, they click Unlock.
   • During the first unlock, the app will request them to grant Bluetooth permission.
5. Then, the app prompts them: Ready to unlock. Tap your phone on the lock reader.
6. The user taps the phone on the lock reader and sees the message: Signal sent. Try opening the door.

• If a user is not eligible to unlock this door, the lock will indicate this with a sound or a red LED.

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If you don’t have the member mobile app

Spacebring still grants and revokes access automatically, but users unlock doors with the Salto KS app:

1. When a user gets a booking or subscription with Salto KS access, Spacebring creates them in Salto KS with their email address.
2. Salto KS emails the user an invitation to activate their Salto KS account.
3. The user installs the Salto KS app and unlocks the doors of the access groups assigned to their booking or subscription.

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With a PIN

When users belong to a group selected in Bookings in the PIN section of the integration settings, they can also open doors by entering a PIN on locks that support PIN codes.

• When a booking gives a user access, 30 minutes before it starts, Salto KS generates a PIN for them, and Spacebring sends it by email from your network. For a booking made later than that, the PIN is sent right away.
• The email also tells users to press # or ↵ after entering the PIN to confirm it.
• Users also see their current PIN on the booking’s widget on the location’s Home page in the member web portal and member mobile app.
• The PIN works while users have an active booking at the location. The next booking after that gives them a new PIN.
• If PIN use is turned off for a user in Salto KS, Spacebring turns it on so their PIN works.

When Access control check-ins are on, opening a door also checks in a member with an active subscription.

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Disconnect Salto KS

1. Press the menu (…) next to the location’s name > go to the Integrations page > Salto KS.
2. Press Disconnect and confirm your choice.

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Troubleshoot Salto KS access issues

Here are a few common errors you may encounter and how to resolve them:

Lock compatibility

• Not all Salto KS locks support digital key unlocking. Test each of your locks individually.
• If a lock does not support digital keys, contact Salto KS for assistance.

Low-power locks

• Some locks operate in low-energy (sleep) mode.
• In these cases, simply holding the phone near the reader may not work—users should firmly tap their phone on the reader.

Apple Wallet behavior on iOS smartphones

• On iOS devices, tapping the phone on the lock may trigger Apple Wallet to open. This does not interfere with unlocking.
• If you want to prevent this behavior, the owner of your Apple Developer account can contact Apple to request suppression of Apple Wallet for your app.
• Apple may require additional information or agreements, so it’s best for the account holder to handle this request directly.

"Enable Bluetooth and Location permissions to unlock doors"

• During the first unlock using the digital key, the member portal or mobile app requests users to grant Bluetooth/Location permissions to unlock doors.
• If they reject any of these permissions, the user is asked to enable Bluetooth and/or Location permissions when they press Unlock.
• To solve this, the user needs to navigate to their device settings > select your member mobile app and enable the required permissions for it.

"Could not grant access"

Administrators may see a Could not grant access error in their members’ profiles. This error occurs when the user’s data fails to synchronize to Salto KS, and the user, therefore, doesn’t receive access based on their subscription. The issue can happen due to the temporary unresponsiveness of the API on the side of Salto KS while syncing data.To solve this issue:

1. Navigate to Spacebring > Customers > select the necessary customer.
2. Tap on the subscription in the Subscription section.
3. Scroll down and locate the Access section > choose Not selected from the drop-down list > press Save.

4. Reopen the subscription > in the Access section, select the necessary Salto KS access group again > press Save.

After completing these steps, Spacebring will attempt to sync the users to the Salto KS dashboard again to grant the required access.

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FAQs

How do I add a digital key for a customer?

There is no separate step or extra setup to add a digital key. Make sure the customer has a subscription (personal or company) or a booking that has a Salto KS access group selected. The Get digital key button then appears in their member mobile app on the subscription start date, or 30 minutes before the booking starts.

How do I manage access granting for company members who rotate coming to the space?

To ensure that only the members who are actually coming in get access, follow these steps:

1. Do not assign an access group to the company’s subscription. This prevents all company members from receiving access by default.
2. Include the required number of day passes in the company’s subscription. Company members need to use these day passes to book a seat when they plan to come in.
3. Assign an access group in the desk settings. This ensures that only those company members who have an active desk booking for the current day will be granted access.

As a result, access will be automatically granted only to those who have booked a desk and are scheduled to come in that day—not the entire company.

How to set up access groups for different doors?

To ensure a seamless flow for your members, create multiple access groups in Salto KS based on your space layout and then link them to the specific resources or memberships in Spacebring:

• Front door lock: If you only have one main door, create a single access group and link it to all your resources and memberships.
• Front door lock and Private offices locks: To give office tenants private access, create separate access groups for each individual office. Each group should include the Front door lock plus that Specific office lock. Link each unique group to its corresponding office resource.
• Front door lock and locks for certain rooms:
  • Create groups for each Room + Front door. Link each room to the access groups you created for it so users only access the specific room they booked.
  • To provide access to desks, open spaces, or lounges, you only need one access group containing the Front door lock.
• Tiered access: For members with different memberships, create groups with the same locks but different time restrictions. Link these groups to the corresponding memberships — for example, a “9 AM – 6 PM” group for regular members and a “24/7” group for those with exclusive memberships.