When a new member signs up or makes their first booking, send them a welcome email from our team.
Greet them by first name, thank them for joining, and name the location they joined. Using our location guides, share what they need on day one: opening hours, Wi-Fi details, and how to book rooms and desks. If an event is coming up at their location in the next two weeks, invite them to it.
Keep the email under 150 words, warm and friendly, and write it in the member's account language. Don't offer discounts or promise anything that isn't in our guides.