Issue Reporting & tracking
Never drop a maintenance request again
Members submit issues and requests from the member web portal and mobile app; your team triages them in one inbox, assigns an owner, tracks status, and keeps the member updated automatically.
- Let members create tickets with photos/videos/file attachments for clearer, faster resolution.
- Manage everything in a single inbox: assign owners, change status, and track progress end-to-end.
- Keep communication transparent: members see the ticket and its updates in real time.
- Get push notifications on ticket changes, and resolve tickets from the admin mobile app when you’re away from the desk.
- Receive reminders about tickets that are still open so nothing slips through the cracks.
- Use analytics on issue frequency and types to spot recurring problems and improve operations.
With the support feature provided by Spacebring, customer support became way more efficient. Now members just tap the "Support" button in the main coworking app on their smartphones and get answers to their questions in a blink of an eye.Xavier BertschySeed:lab
Location guides
Streamline support with a knowledge base
Create a comprehensive knowledge base with FAQs, guides, and multimedia elements to provide members with self-service solutions that reduce support workload and increase customer satisfaction.
- Centralize knowledge in the coworking space with a well-organized hub for FAQs and guides.
- Give members instant answers and help them find solutions to common workspace questions.
- Minimize repetitive support requests by providing easy access to self-service information.
- Use clear formatting, images, videos, and links to make helpful content engaging.
- Improve customer satisfaction by providing resources for members to resolve issues quickly and independently.
Mailroom management
Boost mailroom efficiency
Use a user-friendly solution that enhances mailroom management, satisfies customers and keeps mail organized.
- Inform your members about incoming mail with push notifications.
- Scan and send images to members via your admin dashboard.
- Let your members decide how they want to handle your emails: open and scan, forward or discard.
