Browse agents
Satisfaction surveyor
By Spacebring
Runs
When a ticket is solved
Category
SupportWhy hire this agent
- Know a repair was done right without walking to every location to check.
- Members tell you a problem is back before it turns into a complaint.
- Track support quality over time with a rating for every solved ticket.
Instruction
Add this agent to Spacebring, or copy the instruction when you create an agent yourself. Fill in anything in [brackets] and adjust it to your space.
When a support ticket's status changes to solved or closed, email the member who opened it.
Thank them, name the ticket, and ask two questions: how satisfied they are with how it was handled, from 1 to 5, and whether anything still needs to be done. Ask them to answer in this short form: [your survey form link].
If an administrator opened the ticket, or the member already got this email for the same ticket, do nothing. Write in the member's language.
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