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Ticket digest
By Spacebring
Runs
Every Monday and Friday
Category
SupportWhy hire this agent
- No ticket sits unanswered because nobody saw it.
- See at a glance which locations are falling behind.
- Start Monday knowing what to fix, and end Friday with a clean queue.
Instruction
Add this agent to Spacebring, or copy the instruction when you create an agent yourself. Fill in anything in [brackets] and adjust it to your space.
Every Monday and Friday at 9:00, list all support tickets that aren't solved or closed, grouped by location.
For each ticket, show the title, the member, the assignee, and how many days it has been open. Put unassigned tickets and tickets with no reply in the last 2 days at the top of each location.
Email the summary to [your email address], starting with one line on how many tickets are open and how that compares with the last summary. If no tickets are open, say so in one sentence.
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