How Kooperativ reached 98% self-serve bookings

 

The challenge: scaling without adding complexity

Before Spacebring, Kooperativ tried Nexudus, but it was too difficult to set up and use in practice. The system felt too complex for both the team and members.

As Kooperativ grew, the team needed something simpler. They wanted members to handle more on their own, and Kooperativ wanted the team to spend less time on manual work. They also needed a setup that could support more than one location without becoming harder to manage.

In practice, that meant:

• an easier experience for members with a white-label mobile member app
• less manual coordination for the team
• bookings, payments, visitors, and communication connected in one place
• easy access management through Salto KS integration
• a setup that could scale across locations

People are not just paying for a desk or a meeting room. They are paying for a place where they can keep working when things around them feel uncertain.

Christine Seryozhechkina

CEO of Kooperativ

 

The solution: one system for the member experience and daily operations

Kooperativ uses Spacebring across the core parts of the business: bookings, memberships, payments, visitor registration, communication, and promotions.

That matters because the team does not have to manage those workflows across separate tools. Members can do more on their own, and the team can keep operations more consistent as the business grows.

 

Self-serve bookings and a better member experience

Kooperativ uses Spacebring to make the day-to-day member experience simpler.

• Room and desk bookings. Members can book a desk or room themselves in the app instead of messaging the team and waiting for a manual confirmation.
• Mobile app experience. The app is a central part of how members interact with Kooperativ, from bookings to day-to-day engagement.
• Memberships and payments. Members can sign up for plans and pay in the same place.
• Communication. The team can share updates and stay in touch with members through the app.

Spacebring helps us manage the workflows our members interact with every day — bookings, payments, communication, event listings, and confirmations.

Christine Seryozhechkina

CEO of Kooperativ

 

Visitor management, payments, and promotions

Kooperativ also uses Spacebring to make daily operations simpler for the team.

• Visitor management. Members can preregister guests in advance, and visitors can check themselves in when they arrive. That reduces front-desk admin and makes arrivals faster.
• Payments. Bookings, memberships, and payments happen in one system, so the team does not have to manage them across separate tools.
• Promotions. Kooperativ uses promo codes to run offers for both day passes and memberships. That helps Kooperativ attract new users and turn promotions into bookings.

For example, Kooperativ offered a 20% discount on day passes through the Ukrainian Railways app and a 50% discount on monthly Lounge memberships in the Kooperativ app. This shows how the flexible space uses promotions creatively through partner channels and its own platforms to drive both short-term bookings and longer-term member growth.

Spacebring helps us avoid adding extra tools, which means less admin, lower operational overhead, and a smoother experience for members.

Christine Seryozhechkina

CEO of Kooperativ

 

Scaling to a second location

When Kooperativ expanded to a second location, the team did not have to start from scratch. They could use the same setup for bookings, payments, communication, and other daily workflows, making it easier to open a new site without introducing a separate system or a completely different way of working.

 

Results

For Kooperativ, Spacebring delivered three clear outcomes: more self-serve bookings, less manual work for the team, and a setup that could scale across locations.

• 98% of bookings are self-served, so members can handle most bookings on their own.
• 39+ hours are saved on bookings each month, giving the team more time for operations and member service.
• 8500+ visits have been processed, showing that the setup supports daily activity at scale.
• 1500+ event registrations have been managed, helping the team run community activity without adding more manual work.
• 2 locations run on the same setup, making it easier to grow without rebuilding processes.

A lot of coworking management systems are built for stable conditions. But in reality, you still have to keep running, adapting, and staying sustainable when things keep changing.

Christine Seryozhechkina

CEO of Kooperativ

 

What’s next

Kooperativ uses Spacebring as a system purpose-built to deliver a better member experience — and it delivered. Now the team can put more of the operational complexity behind them and scale more easily as they grow.

For coworking operators, that is the long-term value: better member service with less operational friction.