House of Business: scaling across 5 locations with seamless automation and personal support

 

The challenge: scaling without the "migration headache."

As House of Business grew to manage five different locations, the team realized their manual processes were becoming a bottleneck. Moving dozens of members to a new platform is a daunting task that often comes with technical friction and community pushback.

The team needed to solve two main issues: streamlining administrative workflows and integrating a reliable online payment system. Their previous methods were manual and difficult to standardize, lacking the speed required to stay competitive in a fast-paced market.

We had some concerns about how the change would affect our customers and members, but we knew that making a change was necessary to stay competitive and continue providing the highest quality service to our clients.

Attila Feher

Managing Partner at House of Business

 

The solution: structured efficiency and a mobile-first experience

Spacebring has redefined daily operations for the House of Business team, turning complex multi-location management into a logical, few-click process. The platform acts as a digital backbone, ensuring that whether a member is in one building or another, the experience remains premium.

 

1. Empowering members through the white-label app

The introduction of a branded mobile app removed common friction points, allowing members to handle their own needs without waiting for staff assistance.

• Self-service room bookings. Clients can instantly book or cancel meeting rooms and desks in real-time. Since members previously couldn't book for themselves, the transition has resulted in a 30% increase in self-serve bookings.
• On-demand services & shop. Members can subscribe to additional services, buy day passes, or purchase products directly through the app.
• Customer support desk. A built-in ticketing system ensures help is always one tap away, keeping communication organized.

 

2. Streamlining contracts and payments

The transition from manual paperwork to Spacebring’s Automated Billing and Contracts has transformed how the team handles new memberships, with 20+ contracts issued automatically per month.

• Digital signatures. Generating templates and signing contracts is now consistent and significantly quicker, removing the need for external PDF editors.
• Billing flexibility. The team can now add multiple resources to a single subscription, reducing manual invoicing and increasing automation.
• Global payments: Seamless payment gateway integration ensures a professional journey from the first contact to active membership.

 

A partnership that goes beyond software

While the technology provided the tools, it was the personal touch that made the difference. The migration process, which took two productive months, was supported by the Spacebring team not just via chat, but in person.

The Spacebring team didn’t just track our progress; they made a real effort to get to know us and understand our services. They even came to Hungary... The level of experience and technical assistance they provided created a truly tailored experience for us, something that is truly outstanding in the market.

Attila Feher

Managing Partner at House of Business

 

Results at a glance

• 30% increase in self-serve bookings. Measurable growth in room bookings made directly by customers through the app.
• Increased usage of member credits and automated day pass sales.
• Centralized oversight of 5 locations from a single, logically structured dashboard.
• Significant reduction in manual work through automated recurring billing and 20+ automated contracts monthly.

 

Looking ahead: constant evolution

House of Business is already seeing the benefits of a more structured approach. While they look forward to even deeper customization in contract data fields, the platform has already surpassed their previous manual workflows in terms of speed and professional delivery.

The move to Spacebring wasn't just about getting a new tool; it was about ensuring that as House of Business scales, the quality of service remains world-class.

Overall, the transition was quick, and from day one, we could already feel the differences that made us choose Spacebring.

Attila Feher

Managing Partner at House of Business