Impact Hub Ljubljana: 20+ admin hours saved monthly with Spacebring

With a second location in Slovenia’s Istria region, the community of innovators dedicated to creating impact continues to grow.

 

The challenge: scaling without losing the human touch

As Impact Hub Ljubljana expanded, administrative tasks became increasingly complex. Booking management, invoicing, and onboarding were time-consuming, and the previous system could not integrate online payments—something critical for improving the member experience.

The biggest problem with our previous provider was that we couldn’t integrate payments into our website, which was a major issue for us. We wanted to streamline the process and make the user experience easier, so we were mainly looking for a new solution.

Ana Belac

Managing Director at Impact Hub Ljubljana

Migrating to a new platform also presented challenges: transferring floor plans, member data, and workflows required careful coordination.

Impact Hub Ljubljana

 

The solution: simplifying workflows and member experience

Spacebring has transformed how Impact Hub Ljubljana manages its operations. The platform streamlines administrative tasks while preserving the human connection the community values:

• 100% automated online payments for day passes, events, and memberships.
• 100% automated member onboarding through public bookings and plan sign-ups.
• 80% of bookings are self-served, saving the team over 20 hours of admin work per month.
• Centralized management across two locations.

The team also introduced a branded mobile app, giving members a single, user-friendly platform to book spaces, view locations, and stay connected.

Impact Hub Ljubljana

While some initial adjustments were needed during the migration, Spacebring’s support made the process straightforward. The team provided step-by-step guidance, answered questions promptly, and helped tailor the system to Impact Hub’s specific workflows, ensuring a smooth transition with minimal disruption to daily operations.

Feedback from both members and staff has been overwhelmingly positive:

• Intuitive interface on both web and mobile.
• Centralized communication, including support ticketing.
• Easier management of multiple locations.

It’s very easy to use in the browser or as an app. Once people are onboarded, it’s simple to use. The interface is attractive and user-friendly. Spacebring is our one-stop platform where everyone can communicate with us, including for support and ticketing inquiries.

Ana Belac

Managing Director at Impact Hub Ljubljana

 

Results at a glance

• 20+ hours saved per month on admin work.
• 80% of bookings are self-served.
• 100% automated payments and onboarding.
• Centralized management across two locations.
• White-labeled, user-friendly mobile app for members.

Impact Hub Ljubljana

 

Looking ahead: a more connected community

Although desk bookings with interactive floor plans are not fully implemented yet, the visual layout already gives members a clear sense of space and scale. With everything centralized, the team can focus more on community building and less on administrative overhead.

Now everything is on one platform. It’s easier to navigate between locations, get all the quantifications at once, and have all the members in one place. It’s definitely an advantage.

Ana Belac

Managing Director at Impact Hub Ljubljana

For other coworking spaces, the team emphasizes Spacebring’s personal approach.

For us, a major factor was Spacebring's customer approach. It is very valuable to us to have check-in calls and to know they listen to our needs and consider possible improvements. Their approach is more personal and can still be tailored to our requirements. I would definitely recommend it to coworking spaces.

Ana Belac

Managing Director at Impact Hub Ljubljana

Impact Hub Ljubljana demonstrates how coworking spaces can scale efficiently without losing the personal touch. With Spacebring, the team has found the perfect balance between operational efficiency and community connection.