How Teamworks puts members in control of 71% of room bookings

 

The challenge: giving members more independence

Teamworks wanted its members—known as “teamers”—to manage more of their day through an app. They needed to check room availability, make bookings, access internal communications, and submit questions or requests.

The company already had an application, but it was not practical enough for its needs. Teamworks began looking for a platform that would make these everyday tasks easier to handle online.

In practice, that meant:

• a straightforward way for members to manage bookings themselves
• room availability they could check before booking
• access to internal communications
• a clear channel for questions and support requests
• an app suited to the way Teamworks operated

We needed to manage certain operations online through an application, and the one we had at the time turned out not to be entirely practical.

Yamila Meneses

Administration Manager at Teamworks

 

The solution: self-service for members, better visibility for the team

Teamworks chose Spacebring because it matched its needs and was already being used by coworking spaces around the world.

Room bookings and member support became the most valuable parts of the platform. Together, they helped Teamworks put its self-service plans into practice: members could make bookings in the app, while the team gained a better way to track requests across locations.

 

Self-serve bookings and a better member experience

For Teamworks, a useful booking experience meant giving members the information they needed to make their own decisions.

• Room availability. Members can see which rooms are available, at which location, and at what time.
• Bookings with credits. Teamers can choose a room and book it through the app using their credits.
• Credit balances. Members can check how many credits remain, making it easier to plan their next booking.

Yamila highlights room bookings as one of the features that has delivered the most value to Teamworks. It is a practical example of the member independence the team wanted from its new platform.

It has resolved several of our issues, such as client bookings through the app using credits.

Yamila Meneses

Administration Manager at Teamworks

 

Member support that is easier to follow across locations

Room bookings were only part of the picture. Teamworks also introduced Spacebring’s support ticketing system to handle the questions and requests members raise during their working day.

The workflow serves both sides of the community:

• For members: Teamers can log in and submit an inquiry or request through the app.
• For the team: Staff can track the issues raised across locations.

Yamila singles out that ability to keep track of issues as a major improvement. For a coworking operator managing several sites, the benefit is clear: member self-service is useful not only for bookings, but also for staying connected to the people who need help.

It works quite well, and in reality, it has helped immensely in tracking issues across each location.

Yamila Meneses

Administration Manager at Teamworks

 

Supporting the team as the business grows

As Teamworks grew, feature updates, training, and support helped the team improve its operations. For Yamila, Spacebring’s openness to feedback has been an important part of that relationship.

The truth is that one of the greatest qualities we highlight about Spacebring is their constant openness to the needs raised by each company's operations. Although specific companies may occasionally require certain features that aren't immediately available in Spacebring, they are always open to constructive feedback and introduce updates over time. For fast-moving and growing companies, this is extremely valuable as it directly supports that growth.

Yamila Meneses

Administration Manager at Teamworks

 

Results

Teamworks made room bookings easier for members and improved request tracking across locations. Yamila identifies both as valuable improvements in day-to-day operations.

• Self-service room bookings let members book through the app using credits.
• Visible credit balances help teamers keep track of what they have left.
• Better issue tracking helps the team manage member needs across locations.
• 71% of room bookings are created by members rather than staff.
• 393 room bookings per month on average through Spacebring, January–September 2026.
• 94 member requests per month on average through Spacebring, January–September 2026.

The system works very well, service interruptions are rare, and it can be used without issues. It is recommended.

Yamila Meneses

Administration Manager at Teamworks

 

What’s next

With room bookings and member support established in the app, Teamworks has a practical foundation for its growing community. The team continues to work with Spacebring through feedback, training, and support.

For other coworking operators, its experience shows the value of getting the essentials right: members can do more themselves, and the team can keep a clearer view of the needs across its spaces.