Behind Emma Offices: hospitality meets streamlined workflows

But while guests sipped their espresso and got to work, Emma’s team was stuck in a loop of manual bookings and inconsistent invoicing. The friction was real—and growing.

 

Where it all began: the manual chaos behind the scenes

Emma Offices had a simple problem that gradually grew: they were juggling too many processes by hand.

Booking meeting rooms was terrible and not efficient. We needed a solution for that, and invoicing also needed to be more accurate and clearer.

Sander Burghoorn

Director & Founder of Emma Offices

The front desk was busy processing bookings. The finance team was spending hours every month manually creating invoices. And members weren’t getting the autonomy and clarity that a premium coworking space should offer.

They knew it was time for a change.

Emma Offices

 

Finding a platform that fits your standards

Rather than blindly jumping into a new tool, Emma Offices took a structured, transparent approach to choosing their next platform.

We started our search by comparing different options and being clear about what the different solutions should offer. We were transparent in this search and comparison, which resulted in a very clear A-to-A comparison.

Sander Burghoorn

Director & Founder of Emma Offices

That gave boutique coworking a lot of confidence when the choice fell on Spacebring.

 

Bringing everything together with Spacebring

Emma Offices didn’t just use Spacebring for one or two features. They went all in.

Now, 100% of resources—from private offices and desks to meeting rooms and parking spaces—are managed directly through Spacebring, with live occupancy tracking. The team knows exactly what is booked and when, without having to jump back and forth between different tools or spreadsheets.

Emma Offices

The team also uses Spacebring’s “Pay with Invoice” feature, saving more than 8 hours of admin time each month. Every office space and meeting room booking is now automatically added to the correct member’s invoice and can be paid immediately.

Even more impressive? They've re-introduced the use of a credit system for meeting rooms that they stopped using before. Now, members are credited for a certain number of hours in their plan—without the admin having to manually track anything.

 

Fine-tuning for long-term success

Switching to a new system didn’t happen overnight. Emma Offices is honest about this.

It took us some time to get used to Spacebring and set up all the features we needed. Now (a few months later), using Spacebring works in advance. This no longer stops us from using a great booking system on a day-to-day basis.

Sander Burghoorn

Director & Founder of Emma Offices

Now the Emma team uses most of Spacebring’s features with ease. Members are also gradually adopting the self-service options: almost half of them now book their own meeting rooms through the platform.

 

Unexpected benefits that improve the experience

Switching to Spacebring hasn't only saved time, but also improved the way Emma Offices present themselves to their members and visitors.

The professionalism that comes from using this system is great. Our guests can do and see all these things for themselves, which shows that Emma Offices cares about their data and takes the business seriously.

Sander Burghoorn

Director & Founder of Emma Offices

And the great bonus? The Spacebring support team.

Our biggest surprise is the team behind Spacebring. The response time is very fast. We can reach them through all kinds of channels and they have an answer ready in the blink of an eye. And they really listen. The solution may not be there in a minute, but we've noticed a lot of changes in the last few months after addressing our challenge.

Sander Burghoorn

Director & Founder of Emma Offices

 

The payoff: clarity, control and connection

Emma Offices has achieved what many coworking spaces strive for: seamless operations, and more time to focus on people, not processes.

• 10/10 satisfaction with Spacebring support.
• 100% of member subscriptions automated.
• One platform for managing all resources.
• Over 8 hours of admin time saved every month.
• The credit system successfully re-introduced.
• Professional, member-oriented experience.

Emma Offices

 

Tips for making the most of Spacebring

Once you've chosen Spacebring, let the great team guide you through all the options. Don’t be too opinionated, I was, that doesn’t help, just let the team help you. The system is tailored to your needs as a co-working center, use it that way, we've learned that works best.

Sander Burghoorn

Director & Founder of Emma Offices

Emma Offices hasn't only chosen a system, but also a partner. With Spacebring, they have gained time and clarity, and aligned their processes with their values: hospitality, professionalism, and time well spent.