How Facework reached full capacity in just three months

Editor’s note: Our partnership continues to thrive as our businesses grow and evolve. As part of this journey, we are excited to share the latest rebranding updates: Andcards is now Spacebring, and Hatch Hubs has become Facework.

 

Key Challenges

1. Bookings were done by phone or email, causing delays and errors.
2. It was difficult to predict occupancy, leading to empty seats.
3. Chasing late payments took up tons of admin time.

The manual system was a mess. We were always chasing bookings, and payments, and trying to fix mistakes. It was frustrating for our members and held us back from growing.

Stephen Carrick-Davies

Director of Facework Group

 

Spacebring Solutions

1. Easy Member Booking: Members book rooms and desks with a few taps through the Facework app.
2. Automated Payments & Invoicing: The app handles payments for bookings and invoices with a linked payment gateway, saving tons of admin time.
3. Occupancy Insights: The app provides data on usage patterns, helping Facework predict demand and maximize space utilization.
4. Community Features: The app's communication tools help build a sense of community and keep members engaged.

Before Spacebring, we were stuck in spreadsheets. Now, the app handles bookings and payments and gives us the data to make smarter decisions.

Stephen Carrick-Davies

Director of Facework Group

 

Key Achievements

Spacebring automated Facework' bookings and helped them reach their potential.

• 95% of bookings are now self-service
• 100% occupancy reached in just 3 months
• 100% of the card, e-wallet, and direct debit payments happen via the app
• 70% of monthly invoices are auto-paid

The app freed up staff time, improved the member experience, and provided data to optimize Facework space usage.

The app made us more efficient and gave customers confidence. It became the tool to sustain and expand the business.

Stephen Carrick-Davies

Director of Facework Group

In conclusion, Spacebring helped Facework streamline operations, reach full capacity, and build a stronger business.