Issue reporting & tracking
Simply track and report member requests
Make it easier for your members to report problems, with transparent tracking, real-time updates and centralized management for efficient support and greater satisfaction.
- Simplify issue reporting by giving members an easy way to report issues directly to support.
- Track issues with tickets that are visible to both the requesting member and administrators, including attached photos and videos.
- Inform members with updates on assigned admins, ticket status and resolution progress to ensure transparent communication.
- Provide real-time updates with push notifications on ticket progress for members and admins.
- Take advantage of a single inbox to manage all member issues and simplify processing.
- Get valuable analytics on the frequency and type of issues to optimize your support strategies.
With the support feature provided by Spacebring, customer support became way more efficient. Now members just tap the "Support" button in the main coworking app on their smartphones and get answers to their questions in a blink of an eye.Xavier BertschyInnovation Lab Fribourg
Location guides
Streamline support with a knowledge base
Create a comprehensive knowledge base with FAQs, guides, and multimedia elements to provide members with self-service solutions that reduce support workload and increase customer satisfaction.
- Centralize knowledge in the workspace with a well-organized hub for FAQs and guides.
- Give members instant answers and help them find solutions to common workspace questions.
- Minimize repetitive support requests by providing easy access to self-service information.
- Use clear formatting, images, videos, and links to make helpful content engaging.
- Improve customer satisfaction by providing resources for members to resolve issues quickly and independently.
Mailroom management
Boost mailroom efficiency
Use a user-friendly solution that enhances mailroom management, satisfies customers and keeps mail organized.
- Inform your members about incoming mail with push notifications.
- Scan and send images to members via your admin dashboard.
- Let your members decide how they want to handle your emails: open and scan, forward or discard.
